Refund policy

Last updated: October 6, 2026

Thank you for shopping at TrackOutline.

Returns

We accept returns within 14 days of delivery for a full refund of the product purchase price, subject to the conditions below.

To start a return, email us with your order number and reason for return. We will reply with return instructions and the address to ship to.

Conditions

Items must be unused, in the same condition you received them, and in the original packaging where practicable.
Custom / print-on-demand products (including UV DTF stickers) that were printed to order may be refused if the issue is not a defect, damage in transit, or our error (wrong item, wrong design, or manufacturing fault).
Sale items and gift cards (if offered) are final sale unless defective or incorrect.

Who pays return shipping

The buyer pays return shipping unless we sent the wrong item, the item arrived damaged, or there is a manufacturing defect. In those cases, contact us first — we will cover return shipping or send a replacement at no extra cost.

Refunds

Once we receive and inspect your return, we will notify you that we have received it and whether the refund is approved.

If approved, we will issue a refund to your original payment method within a reasonable time (typically 5–10 business days after approval, depending on your bank or card issuer). Shipping fees from the original order are non-refundable, except when we are at fault (wrong item, defect, or damage we are responsible for).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank — it can take time before a refund posts. If you’ve done that and still need help, contact us.

Exchanges

We do not offer direct exchanges. To get a different item, return the original for a refund (if eligible) and place a new order.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you.